Aht i would do is prepare a music on hold that has embedded the advertisements ( like one every 20 or 30 seconds) so that the caller hears more advertisements as the call progresses; and they are queued immediately, so no time is wasted. l.
2009/8/27 Andy Kuo <aku...@gmail.com> > Hi Barry, > > Thank you for the hint, but I forgot to mention that we have a few > advertisements, and we want the callers to listen to only one at a > time, and in a round robin or random order. Using Playback() doesn't > seem to serve that purpose. Is there any better way to achieve that? > > Thanks. > Andy > > > > On Thu, Aug 27, 2009 at 11:56 AM, Barry L. Kline<blkl...@attglobal.net> > wrote: > > -----BEGIN PGP SIGNED MESSAGE----- > > Hash: SHA1 > > > > Andy Kuo wrote: > >> Hi list, > >> > >> I'd like to have the callers to listen to the advertisement (music on > >> hold) before the agents answer them. So, I have wrapuptime=10 in > >> queue.conf, but the call still goes straight to the agents without > >> delay. > >> > >> > > Andy -- > > > > wrapuptime is the number of seconds that Asterisk waits between the time > > a agent hangs up with a caller and the next time that Asterisk sends a > > call to the newly-available agent. > > > > "Wrap up time" gives the agent a few moments to complete his last call > > and prepare for the next. > > > > What you need to do is use Playback() for your advertisement, then > > Queue() the call. Otherwise it acts just as you said, provided an agent > > is available. > > > > Barry > > > > -----BEGIN PGP SIGNATURE----- > > Version: GnuPG v1.4.5 (GNU/Linux) > > > > iD8DBQFKltbjCFu3bIiwtTARAjE0AKCGFEchqYoGWyaeHqlIH+iNyzBKygCgqibn > > X/gSnE7W7EHnwiUpRC1FLRs= > > =pdMh > > -----END PGP SIGNATURE----- > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > > Register Now: http://www.astricon.net > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Loway - home of QueueMetrics - http://queuemetrics.com
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