Steve Edwards wrote: > On Tue, 29 Sep 2009, John Millican wrote: > >> I have a request for remote users to be able to dial through the system >> so that the sales managers can barge/chanspy on the sales force. I have >> the DISA part working with authentication(rather straight forward) but >> what I can not figure out is how to enable the supervisors to be able to >> barge on these calls. Is there a way to find the channel to barge on >> that would be usable by NON tech people? > > How do you see this working? I'm guessing the manager would like to either > key in an agent ID number or be able to step through agents? > > The chanspy() "g" option may be part of your solution. > > g(grp) - Match only channels where their ${SPYGROUP} variable is set > to 'grp'. >
Exactly, the problem is I can not determine the channel that DISA receives or places the call on. Is there a way to set this in the dial plan? Or am I just missing something simple? It was suggested to use the AMI and present the info as a web page but this will require retraining the manager, as we all know this is a notoriously difficult process. JohnM _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users