=> -----Original Message----- => From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users- => boun...@lists.digium.com] On Behalf Of Steve Edwards => Sent: Tuesday, September 29, 2009 7:32 PM => To: Asterisk Users Mailing List - Non-Commercial Discussion => Subject: Re: [asterisk-users] chanspy and DISA => => > Steve Edwards wrote: => >> => >> Is the manager or are the agents using disa()? => >> => >> How about: => >> => >> exten = *,n, set(SPYGROUP=ALLOW-SPYING) => >> => >> for the agents and: => >> => >> exten = *,n, chanspy(,g(ALLOW-SPYING)) => >> => >> the manager? => => On Tue, 29 Sep 2009, John Millican wrote: => > => > The manager wants to be able to spy on agents who dial through the => PBX => > from their homes. Currently the agents dial the main number, use => the => > "secret" code to get to authenticate and DISA, and then dial back => out => > for their sales calls. I have chanspy working great on all internal => > phones/extensions use group to limit who can spy and who can not. It => not => > so much to allow spying it is finding the correct channel to spy on => for => > the remote users. => => How about something like these snippets: => => [i](!) => exten = i,1, goto(${CONTEXT},s,1) => [s](!) => exten = s,1, => verbose(1,[${CONTEXT}:${EXTEN}]) => => [home-agent-login](i,s) => exten = s,n, read(AGENT-ID,enter-agent- => number) => exten = s,n, set(SPYGROUP=${AGENT-ID}) => . => . => . => => [supervisor-login](i,s) => exten = s,n, read(AGENT-ID,enter-agent- => number) => exten = s,n, chanspy(,g(${AGENT-ID})) => exten = s,n, goto(s,1) => . => . => . => => -- => Thanks in advance, => ---------------------------------------------------------------------- => --- => Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 => PST => Newline Fax: +1-760-731- => 3000
[Alexander Lopez] It adds another layer but have the sales agents login to DISA via a local Channel. You can call these channels whatever you like. Once you have a one to one relationship with the sales agent and their respective Local Channel you can Chan spy on the Local Channels.. Alex _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
