Steve Edwards wrote:
>> Steve Edwards wrote:
>>> Is the manager or are the agents using disa()?
>>>
>>> How about:
>>>
>>> exten = *,n, set(SPYGROUP=ALLOW-SPYING)
>>>
>>> for the agents and:
>>>
>>> exten = *,n, chanspy(,g(ALLOW-SPYING))
>>>
>>> the manager?
>
> On Tue, 29 Sep 2009, John Millican wrote:
>> The manager wants to be able to spy on agents who dial through the PBX
>> from their homes. Currently the agents dial the main number, use the
>> "secret" code to get to authenticate and DISA, and then dial back out
>> for their sales calls. I have chanspy working great on all internal
>> phones/extensions use group to limit who can spy and who can not. It not
>> so much to allow spying it is finding the correct channel to spy on for
>> the remote users.
>
> How about something like these snippets:
>
> [i](!)
> exten = i,1, goto(${CONTEXT},s,1)
> [s](!)
> exten = s,1, verbose(1,[${CONTEXT}:${EXTEN}])
>
> [home-agent-login](i,s)
> exten = s,n, read(AGENT-ID,enter-agent-number)
> exten = s,n, set(SPYGROUP=${AGENT-ID})
> .
> .
> .
>
> [supervisor-login](i,s)
> exten = s,n, read(AGENT-ID,enter-agent-number)
> exten = s,n, chanspy(,g(${AGENT-ID}))
> exten = s,n, goto(s,1)
> .
> .
> .
>
Thank you very much for this.
With a little tweaking it worked great, since each remote workers
callerid is matched before going to authenticate I just set the spy
group so the remote guys don't have a choice and now the manager has a
known group of one for each remote worker.
Thanks again for the help
JohnM
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