Not a bad idea... We use queuemetrics and the login is done via Web GUI. I could easily just send it to pause upon login...
________________________________ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mariano Lecuona Sent: Monday, February 08, 2010 8:20 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Can an agent Login to a queue and be paused What Id did was on the dialplan, create an specifica extension for login agents. Lets say Agent/10017, then When dial 2110017 the agents is promts for Agent passwd.Then I have a macro only for pausing agents depending on the meaning. So if the agent is successfully granted on the Login Context, that same context goto pause macro. Quick example: [queues_logon] ; Agent Login Procedure exten => _211XXXX,1,Answer() exten => _211XXXX,n,NoCDR() exten => _211XXXX,n,GotoIf($[${LEN(${AGENTBYCALLERID_${CALLERID(number)}})} > 1 ]?4:5) ; Check that the physical extension is free exten => _211XXXX,n,AgentCallbackLogin(${EXTEN:2},,${CALLERID(number)}) ; Ask for agent password and log the agent on exten => _211XXXX,n,Macro(agent_pause_reason,${EXTEN:2},30) ; Put Agents into Initial Paused State on the Queue exten => _211XXXX,n,Hangup() [macro-agent_pause] ; ${ARG1} - Agent_nro exten => s,1,PauseQueueMember(|Agent/${ARG1}) exten => s,n,MacroExit 2010/2/8 Lenz Emilitri <lenz.lo...@gmail.com> I'm not sure if this works for newer versions of Asterisk, but on old ones, you could pause an agent and THEN log him on, and he'd be paused. l. 2010/2/4 Robert Grignon <rgrig...@fleetone.com> I thought there was an option for this but cant find it.... We have a busy callcenter and I would like the agents to log in and be in a paused state upon login... Right now they login and they are instantly receiving a call.... Thanks for the input... -- Loway - home of QueueMetrics - http://queuemetrics.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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