In this case, I suggest you modify the login script so that your agents always start paused. It should be trivial to do. l.
2010/2/8 Robert Grignon <rgrig...@fleetone.com> > Not a bad idea... We use queuemetrics and the login is done via Web GUI. > I could easily just send it to pause upon login... > -- Loway - home of QueueMetrics - http://queuemetrics.com
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