On Fri, Nov 5, 2010 at 1:18 AM, Bruce B <bruceb...@gmail.com> wrote: > Chad, > You are absolutely right on this one. I had setup the Queue time out for > agent set to 15 seconds and retry to 2 seconds. So, I think during those two > seconds Asterisk for some crazy reason hits another extension and then comes > back to the same extension to ring again. So, I have setup the agents to > ring for ever for this call center since their agents always have to present > or logout if not present. I will see the behavior tomorrow as they test it. > My issue might be solved but for those call centers where you want the Queue > to move onto the next agent or if you don't want to ring for ever and take a > Retry break then it will still remain an issue. I will report back if > setting to ring Unlimited doesn't work. > Warren, > The CLI shows the regular stuff. Nothing out of the ordinary but that it > move on to the next agent because the first agent has timed-out for two > seconds. > Regards, > Bruce
Have you considered setting the queue timeout to 14 or 16 seconds and retry to 2 seconds? This way the timeout and the retry should line up better. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
