Yeah, I think I had it set to 2 seconds and that creates that short ring on another extension.
Thanks, On Fri, Nov 5, 2010 at 9:47 AM, Mark Deneen <mden...@gmail.com> wrote: > On Fri, Nov 5, 2010 at 1:18 AM, Bruce B <bruceb...@gmail.com> wrote: > > Chad, > > You are absolutely right on this one. I had setup the Queue time out for > > agent set to 15 seconds and retry to 2 seconds. So, I think during those > two > > seconds Asterisk for some crazy reason hits another extension and then > comes > > back to the same extension to ring again. So, I have setup the agents to > > ring for ever for this call center since their agents always have to > present > > or logout if not present. I will see the behavior tomorrow as they test > it. > > My issue might be solved but for those call centers where you want the > Queue > > to move onto the next agent or if you don't want to ring for ever and > take a > > Retry break then it will still remain an issue. I will report back if > > setting to ring Unlimited doesn't work. > > Warren, > > The CLI shows the regular stuff. Nothing out of the ordinary but that it > > move on to the next agent because the first agent has timed-out for two > > seconds. > > Regards, > > Bruce > > Have you considered setting the queue timeout to 14 or 16 seconds and > retry to 2 seconds? This way the timeout and the retry should line up > better. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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