On Fri, 5 Nov 2010 01:18:30 -0400 Bruce B <bruceb...@gmail.com> wrote:
> > What I noticed is that when someone misses a call on the queue, it > > switches over to the next person, but almost immediately (after a > > short ring) it breaks off and cancels that call because of a > > timeout. I think it's a matter of timing between the different > > timeouts you can set in queues.conf. > > You are absolutely right on this one. I had setup the Queue time out > for agent set to 15 seconds and retry to 2 seconds. So, I think > during those two seconds Asterisk for some crazy reason hits another > extension and then comes back to the same extension to ring again. > So, I have setup the agents to ring for ever for this call center > since their agents always have to present or logout if not present. I > will see the behavior tomorrow as they test it. Well, I just took a good look at my setup, which is based on the instructions in doc/queues-with-callback-members.txt and uses Local channels as queue members. What's happening is that the Dial in the Local channel has the same timeout as the queue itself: 15 seconds. So when the Local channel returns NOANSWER after 15 seconds, it causes the queue to ring the next member, at which point it notices the queue timeout of 15 seconds has elapsed, and cancels the new call, cutting off the first ring. So what I've done now is set timeout = 600 in queues.conf. I don't know if there's a setting for unlimited (maybe 0?) but 600 is more than the timeout in the Queue() call, at which point the caller goes to another queue. So it's effectively unlimited. I have a feeling that setting timeoutrestart = yes might fix it, too, but I'm not sure, since it says it's for Busy and Congestion, and this case involves NOANSWER. But since the timeout in the Local channel does the same thing as the timeout in queues.conf, it doesn't make sense to have both. So I think taking the queues.conf timeout out of the equation is the right solution here. Well, thanks for bringing this up... Who knows how long I might have let this one go, when the solution ended up being so simple! -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users