Hi. You see the comando Hangup in the AMI?
Best regards, Rodrigo Lang. 2011/1/10 Olivier <oza_4...@yahoo.fr> > Hi, > > For a call center, I'm studying how I can offer agents the ability to > reject an incoming call using a custom application. > As you can guess, in this case, rejecting a call means "let another agent > answer this call" (it > doesn't mean "end this call"). > > The only way I could imagine for this to happen, would be to redirect the > caller to a conference room, then hangup > the agent call leg and then redirect the caller back to the appropriate > queue, hoping the caller wouldn't be once again > forwarded to the busy agent. > > Which way to implement this would you suggest or recommend ? > > Regards > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Rodrigo Lang Opening your mind - Just another Open Source site<http://openingyourmind.wordpress.com/>
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
