Sorry,I forget redirecting from this context to that context is done by an java application(AMI).
On Tue, Jan 11, 2011 at 7:55 AM, Phuong Hoang <ducphuongbk200...@gmail.com>wrote: > Hi Olivier, > I don`t really understand what you said. Actually, the issue that i face on > is i don`t know how to redirect a number online on the context (example > "testA" context) to other context (example "testB" context). Can you help me > to solve this issue. > Thanks and best regard. > Phuong > > > On Tue, Jan 11, 2011 at 12:04 AM, Olivier <oza_4...@yahoo.fr> wrote: > >> >> >> 2011/1/11 Phuong Hoang <ducphuongbk200...@gmail.com> >> >> Hi Rodrigo, >>> Can you say clearlier about using command Hangup in the AMI to reject or >>> hang up a incoming call?I also have the same issue. >>> Thanks and looks forward to listening your reply soon! >>> Best regards, >>> Phuong >>> >>> >>> >>> On Mon, Jan 10, 2011 at 2:13 PM, Rodrigo Lang < >>> rodrigoferreiral...@gmail.com> wrote: >>> >>>> Hi. You see the comando Hangup in the AMI? >>>> >>>> >>>> Best regards, >>>> Rodrigo Lang. >>>> >>>> 2011/1/10 Olivier <oza_4...@yahoo.fr> >>>> >>>>> Hi, >>>>> >>>>> For a call center, I'm studying how I can offer agents the ability to >>>>> reject an incoming call using a custom application. >>>>> As you can guess, in this case, rejecting a call means "let another >>>>> agent answer this call" (it >>>>> doesn't mean "end this call"). >>>>> >>>>> The only way I could imagine for this to happen, would be to redirect >>>>> the caller to a conference room, then hangup >>>>> the agent call leg and then redirect the caller back to the appropriate >>>>> queue, hoping the caller wouldn't be once again >>>>> forwarded to the busy agent. >>>>> >>>>> Which way to implement this would you suggest or recommend ? >>>>> >>>>> Regards >>>>> >>>>> -- >>>>> _____________________________________________________________________ >>>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>>>> http://www.asterisk.org/hello >>>>> >>>>> asterisk-users mailing list >>>>> To UNSUBSCRIBE or update options visit: >>>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>>>> >>>> >>>> >>>> >>>> -- >>>> Rodrigo Lang >>>> Opening your mind - Just another Open Source >>>> site<http://openingyourmind.wordpress.com/> >>>> >>>> >>>> -- >>>> _____________________________________________________________________ >>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>>> http://www.asterisk.org/hello >>>> >>>> asterisk-users mailing list >>>> To UNSUBSCRIBE or update options visit: >>>> http://lists.digium.com/mailman/listinfo/asterisk-users >>>> >>> >>> >>> -- >>> _____________________________________________________________________ >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >>> New to Asterisk? Join us for a live introductory webinar every Thurs: >>> http://www.asterisk.org/hello >>> >>> asterisk-users mailing list >>> To UNSUBSCRIBE or update options visit: >>> http://lists.digium.com/mailman/listinfo/asterisk-users >>> >> >> My understanding is: >> if using AMI or console, you hangup one call leg, both legs will be hanged >> up. >> >> In this case, I'm looking for a way to reproduce IP phones Reject feature. >> With this feature, a ringing SIP phone would reply to an incoming call >> with Busy signal which will be treated as such by Asterisk. >> Hopefully, this Busy reply would let the incoming go to the next available >> agent. >> >> -- >> _____________________________________________________________________ >> -- Bandwidth and Colocation Provided by http://www.api-digital.com -- >> New to Asterisk? Join us for a live introductory webinar every Thurs: >> http://www.asterisk.org/hello >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > >
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