Hi,
I'm struggle to set up a simple round-robin queue, where I can determine the order in which the members are tried.
My queues.conf is currently:
[TechSupportQ] strategy = roundrobin context = techSupportQueued timeout = 10 retry = 1 wrapuptime=3 maxlen = 0 joinempty = yes member = SIP/405 member = SIP/403 member = SIP/402
I am not using Agents (defined in agents.conf), because I don't have any need for the agents to log on and off etc.
Currently, the queue works great, but the order that it tries to call the members is not consistent. I want it to *always* call SIP/405 first, and if they're busy or don't answer, it should fail-over to SIP/403 etc.
Any ideas? Surely I can't be the only one wanting to do this?
Ric
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