On Wed, 2005-02-02 at 15:55 +0100, Edgar de Leon wrote:
> hello i need to know how to enable the feature in the agents.conf to make
> the users got to press # to answer the call when is in the queue and the
> agent is logged in.
> 
> at this time the call enters the queue and the agents who is logged in
> only beeps once and then the call enters automatically.
> 
> can anybody help me??

I don't recall seeing this responded to, but I *think* the ackcall only
applies to AgentCallBackLogin agents, not to normal agentlogin agents.

See show application ... for each those.

I may also be wrong.... so someone please correct me if I am...

Regards,
Adam

-- 
 -- 
Adam Goryachev
Website Managers
Ph:  +61 2 8304 0000                        [EMAIL PROTECTED]
Fax: +61 2 9345 4396                        www.websitemanagers.com.au

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