Hats off to everyone who is checking this stuff out. Simon, can this be made sticky or wiki? Jim
_____ From: Chad Kempt [mailto:[EMAIL PROTECTED] Sent: April 14, 2006 11:59 AM To: TAUG Subject: RE: [on-asterisk] 911 Reza (and everyone else), I did some investigating of my own just took a little longer for me to get my reply. I contacted one of the radio room supervisors at the Hamilton call branch where they take all the 911 calls. I’m going to post her reply below, I forgot to ask permission to give her name so I’m withholding it, but you may very well speak to her when you call : ) ---- Hi Chad, We have cell phone companies do this kind of testing all the time…we are quite accustomed to it. All you need to do is phone 905-546-4717 and ask for the on duty communications supervisor….and just advise that you need to test the phone line for 911 …and they will advise if it’s a good time to do so or not..(ie: if there is a bank robbery on the go – they will ask you to call back later because everyone will be too busy) The supervisor will advise all call takers that you (or whoever) is about to start testing the line…. And you call then go ahead and dial 911 and ask the operator what info comes in on their “drop” for the location. ---- So now we have the numbers/policies for Toronto and Hamilton area, if anyone else is in a different area and give us more information I think that’s terrific. Thanks for your research Reza, Chad _____ From: Reza - Asterisk Enthusiast [mailto:[EMAIL PROTECTED] Sent: April 13, 2006 10:47 AM To: TAUG Subject: Re: [on-asterisk] 911 Fellow Enthusiasts:⨪ I just got off the phone with 911 Police dispatch centre, Toronto Head Office. I spoke with Tracy who is currently in charge as her manager is out of town. Apparently, there are procedures and protocols to follow for a test call. We have to provide 5 days written notice & the time to call either in writing or via e-mail. This is to ensure officers (Medical or Police) are not dispatched to your address if the number is registered in the 911 database. If the number is not registered & you hang up, your provider/phone company people will likely be contacted. Also, the maximum number of 911 tests they are willing to handle is 10, spread over a 24 hour period. For tests, they are willing to accommodate during 10:00 AM & 3:00 PM and 7:00 PM onwards. However I was hinted if possible, that 3:00 AM is ideal for any tests as that is the time the dispatch centre has the least number of calls, and 3:00 AM during regular week days and not the weekend. There is also a particular lingo & introduction to follow as ALL calls are recorded, monitored & carefully analyzed. If anyone is interested to test their 911 service via VOIP, based on a 416 area code only, feel free to contact me off line & we can coordinate as a group. Cheers! Reza -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.1/311 - Release Date: 13/04/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.1/311 - Release Date: 13/04/2006
