Rob, Can you tell us anything about the context here?
It could imagine these being stats for the IVR at a place like Rogers: ASR: % of callers handled by Automated Speech Recognition (Emily) PDD: ??? ACD: Average time spent in ACD queue waiting for a live agent Capacity: # of lines (672 voice channels I think) That's just a wild stab. Like I said, context would help. Dave On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > Hello, > > What do all these terms mean to you? Here is an example of their usage. I > am specially confused about ACD because it has a very variable and high > value. > > ASR:60% > PDD:2-4 seconds > ACD: 14mins > Capacity: DS3 <[EMAIL PROTECTED]> > > Thanks > -- David Donovan Consultant Fulcrum Solutions
