voip escrow? thats crazy sounding escrow is the process of giving money
and an item to a 3rd party to assure both parties pay/give item before
completeing a transaction.
HOw can you possibly have voip escrow thats any good.
Phil.
Rob Robinson wrote:
Once again thanks for the insight. Good thing you brough up voip
escrow. Do you have any experience with voipescrow4, 5, 6 etc...? Or,
is there any other voipescrows that are reliable?
On 4/23/06, *Shidan* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
What it means is that the average call lasted for 14 minutes, thats a
good stat. It's not the maximum or minimum, its the average duration
of the call. If the acd was 15 seconds you would think twice about
getting that route. Anyways , unless you are paying postpaid, escrow
or letter of credit I wouldn't worry too much about what people in
that industry promise or say about their routes. The best way is just
to test it before you commit alot to it.
-------
Shidan
On 4/23/06, Rob Robinson <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
>
> Thank you for the responces Shidan and Dave. The context is what
Shidan
> mentioned. The long distance routes. Let me break this down
further more
> because I am still confused.
>
> So a high value of ASR would be better ==>more calls go through.
> A low value of PDD would also be better ==> connect faster.
>
> A high value of ACD is better??? because the call can be
maintained for
> longer??? What I still don't get about ACD is that for example
this was an
> all India route and it only allows 14 minutes maximum for the
call? That is
> really not desireable.
>
> Thank you
>
>
>
> On 4/23/06, Shidan <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>
wrote:
> >
> asr= averagse seizure ratio how many calls go through
> acd= average call duration how long the calls last
> pdd= phone dial delay how long of dead silence there is
before
> the call dials out
>
> they are statistics for LD routes and one of the things you weigh
> routes with in your lcr table. If you are buying enough LD you will
> usually get guarantees on these stats from your provider.
>
> --------
> Shidan
>
> On 4/23/06, Dave Donovan < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
> > Rob,
> >
> > Can you tell us anything about the context here?
> >
> > It could imagine these being stats for the IVR at a place
like Rogers:
> >
> > ASR: % of callers handled by Automated Speech Recognition
(Emily)
> > PDD: ???
> > ACD: Average time spent in ACD queue waiting for a live agent
> > Capacity: # of lines (672 voice channels I think)
> >
> > That's just a wild stab. Like I said, context would help.
> >
> > Dave
> >
> >
> > On 4/23/06, Rob Robinson < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
> > >
> > >
> > > Hello,
> > >
> > > What do all these terms mean to you? Here is an example of
their usage.
> I
> > am specially confused about ACD because it has a very variable
and high
> > value.
> > >
> > > ASR:60%
> > > PDD:2-4 seconds
> > > ACD: 14mins
> > > Capacity: DS3
> > >
> > > Thanks
> >
> >
> >
> > --
> > David Donovan
> > Consultant
> > Fulcrum Solutions
>
>
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