asr= averagse seizure ratio how many calls go through acd= average call duration how long the calls last pdd= phone dial delay how long of dead silence there is before the call dials out
they are statistics for LD routes and one of the things you weigh routes with in your lcr table. If you are buying enough LD you will usually get guarantees on these stats from your provider. -------- Shidan On 4/23/06, Dave Donovan <[EMAIL PROTECTED]> wrote: > Rob, > > Can you tell us anything about the context here? > > It could imagine these being stats for the IVR at a place like Rogers: > > ASR: % of callers handled by Automated Speech Recognition (Emily) > PDD: ??? > ACD: Average time spent in ACD queue waiting for a live agent > Capacity: # of lines (672 voice channels I think) > > That's just a wild stab. Like I said, context would help. > > Dave > > > On 4/23/06, Rob Robinson <[EMAIL PROTECTED]> wrote: > > > > > > Hello, > > > > What do all these terms mean to you? Here is an example of their usage. I > am specially confused about ACD because it has a very variable and high > value. > > > > ASR:60% > > PDD:2-4 seconds > > ACD: 14mins > > Capacity: DS3 > > > > Thanks > > > > -- > David Donovan > Consultant > Fulcrum Solutions
