>From the [EMAIL PROTECTED] handbook.
Added to CVS HEAD (=Asterisk 1.2.0) in Jan. 2005:
;transferdigittimeout => 3 ; Number of seconds to wait between digits
when transfering a call
;courtesytone = beep ; Sound file to play to the parked caller
; when someone dials a parked call
;xfersound = beep ; to indicate an attended transfer is
complete
;xferfailsound = beeperr ; to indicate a failed transfer
;adsipark = yes ; if you want ADSI parking announcements
;pickupexten = *8 ; Configure the pickup extension. Default
is *8
;featuredigittimeout = 500 ; Max time (ms) between digits for
; feature activation. Default is 500
[featuremap]
;blindxfer => #1 ; Blind transfer, default is #
;disconnect => *0 ; Disconnect
;automon => *1 ; One Touch Record
;atxfer => *2 ; Attended transfer
[applicationmap]
; don't use e.g #9 for applicationmap or featuremap unless you have changed
'blindxfer' from # to e.g. #1 !
testfeature => *9,callee,Playback,tt-monkeys ;Play tt-monkes to callee if
*9 was pressed - use 'callee' or 'caller'
If you set the variable __TRANSFER_CONTEXT, then that context will be used
(note the two leading underscores).
More on this: You need to set a TRANSFER_CONTEXT, either for the transferer
or transferee channel. I dont know why, but res_features give priority to
the transferee TRANSFER_CONTEXT, if not found, then use the transferer
TRANSFER_CONTEXT. That context is used to match the extension to dial. So
you can set this var to any context you want.
Using the blindxfer in [featuremap] section you can redefine the transfer
key. For example, if the blindxfer is set to "##", transfer only happens
when you press the "#" key twice very quickly. This solves a problem using
Asterisk phones to call IVR systems such as those used by banks and credit
card companies - "Enter you account number followed by the # key".
atxfer allows attended transfer or supervised transfer. It works like this:
While on conversation with another party, you dial the atxfer key sequence.
Asterisk says "Transfer" then gives you a dial tone, while put the other
party on hold music. You dial the transferee number and talk with the
transferee to introduce the call, then you can hang up and the other party
will be connected with the transferee. In case the transferee does not want
to answer the call, he/she simply hangs up and you will be back to your
original conversation.
Note: You MUST use the T and/or t options in the command Dial() in order to
allow the caller and/or callee to use any transfer feature
----- Original Message -----
From: "Nabeel Jafferali" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Saturday, April 29, 2006 7:40 PM
Subject: RE: [on-asterisk] blind vs. announced transfer
Henry:
Blind Transfer and Attended Transfer are both provided for in the SIP
standard, and also in Asterisk's implementation of SIP. It is up to the
phone.
The Cisco 7960 that I use regularly has both options. So does the snom 320
currently on the desk in my lab. I'm sure other phones do to, the exact ones
I'm not sure of right now.
Also, the Cisco and the snom can also interrupt the Attended Transfer and
"take back" the call.
Nabeel
> -----Original Message-----
> From: Apache [mailto:[EMAIL PROTECTED] On
> Behalf Of Henry.Coleman
> Sent: April 29, 2006 6:44 PM
> To: [email protected]
> Subject: [on-asterisk] blind vs. announced transfer
>
> I have a client who would be very happy with * but for one thing.
> Actually its not asterisk per-sec, it's that he used to have
> a key system and * is a PBX. For those who enjoy a challenge
> here it is:
>
> A PBX is superb at the blind transfer of calls:
> Answer the ringing line hit the TRANSFER button, dial the
> extension number and hit SEND and the call is off the "board"
> and it's on to the next call.
>
> The problem comes when you need to "Announce" the call to the
> extension before you send it. On a Key System the attendant
> can refer to incoming call as being on "Line (x)" and the
> person can simply select "Line (x)"
> Obviously with a pbx you can't do this.
>
> The challenge then is to be able to announce and transfer a
> call in one step. This would add a significant feature to *.
> As far as I am aware no PBX can do this without using a two
> step process. Here is how I think it should work-
>
> Answer the ringing line,
> select TRANSFER, dial the extension number, announce the call
> and press the SEND button connecting the incoming call with
> the extension. Sounds like the first definition but is light
> years different in functionality.
> Before you go ahead and solve this don't forget that
> sometimes the person at the extension will say "no I don't
> want to talk to this caller" so there must be a way to send
> the call to VM or reconnect to the caller.
>
>
> I'm using 12 x GXP 2000's in this system Please substitute
> the codes for "TRANSFER" and "SEND"
>
> The customery beer at Tobys awaits the first person to solve this.
> wait!... make that two beers.
>
> Henry
>
> --
> Henry Coleman [VoIP-PBX.ca]
>
> --
> Henry Coleman [VoIP-PBX.ca]
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: [EMAIL PROTECTED]
> For additional commands, e-mail: [EMAIL PROTECTED]
>
>
>
---------------------------------------------------------------------
To unsubscribe, e-mail: [EMAIL PROTECTED]
For additional commands, e-mail: [EMAIL PROTECTED]
