On 10/4/07, Sacha Ally <[EMAIL PROTECTED]> wrote: > There is a single human receptionist that > answers all calls going to the DID phone numbers of each business. The > receptionist is tasked with answering the phone with the respective > companies personalized greeting eg. "ABC INC, How may I direct your call?".
You could manipulate the CallerID but I think there is are better ways to do it. Chances are the receptionist has a PC. You could use any number of applications to display the incoming Dialed Number information to the receptionist. I think Flash Operator Panel does this. Using .NET or almost any other language, you could write a simple application that used the Asterisk Manager Interface to capture this information and you could then handle it in a custom way. For instance, when a call comes in for ABC company, you could display a screen with the list of names and extensions relevant to that particular company. This way, when you have a temp working the desk, it will be easy to handle the request "Could I speak with Susan please." If you went this way with AMI, you could make the list active such that clicking on Susan's name would transfer the caller. Don't reinvent the wheel if you don't have to though. Take a look at voip-info.org and look at the many pieces of software that help receptionists. It's likely that one of them will fit your bill. If you don't find something you like on voip-info, look at Komutel out of Quebec. http://www.komutel.com/en/index.html They specialize in this type of thing. They have tonnes of features that would be helpful in your situation. It's not free software but for a business centre like you're describing, it would be a small investment for the gains. Welcome to the Asterisk community. I hope that helps. Dave --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
