Sacha,
That can be tough to do because you only have 16 characters to work with on
the display of the phone. You could perhaps use a single character to
represent a customer (say "A" to "Z"), and prepend the caller ID with that.
So for each DID that was coming in you'd assign a letter to it:
A for Adams Apples
B for Bobs Bananas
C for Cheryls Cherries
etc
When the DID is called, the system would prepend the correct letter; like
SET(CALLERID=A-${CALLERID(name)}) or whatever.
Let's say that some guy named Frank Jones called the DID for Bobs Bananas.
Asterisk would put "B-" on the front of the CLID, and the person answering
the phone would see "B-Frank Jones". The "B" at the beggining would tell
them to answer the call "Bobs Bananas, how may I help you?". You'd have to
keep a list so the attendant would know what letter was what company, but at
least you'd get the info into the CLID without losing the caller info.
That'd be a pretty messy hack, and I'm not sure I'd want to put it into
production unless costs were really tight. It'd work, but be really kludgy,
and wouldn't scale well.
We actually focus on that market, and have developed a product that makes
the whole thing simple. We use it in business centres that serve over 100
businesses, so it'd handle your 20 with no problems. I shouldn't be plugging
my product on this list, so if you're interested send me an email off-list
or give me a call.
Regards,
Jim
--
Jim Van Meggelen
Core Telecom Innovations
[EMAIL PROTECTED]
www.coretel.ca
416-425-6111 x6001
877-CORETEL x6001 (Canada)
IAX2:[EMAIL PROTECTED]/6001
www.oreillynet.com/pub/au/2177
> -----Original Message-----
> From: Sacha Ally [mailto:[EMAIL PROTECTED]
> Sent: October 4, 2007 11:26 PM
> To: [email protected]
> Subject: [on-asterisk] Call Identification
>
>
>
> Hi All,
>
>
>
> I am new to asterisk and have what I think is probably a
> basic question.
>
>
>
> I have envisioned the following situation but am unsure about
> how it would be implemented. An asterisk server is setup for
> several different companies, each assigned their own DID.
> There is a single human receptionist that answers all calls
> going to the DID phone numbers of each business. The
> receptionist is tasked with answering the phone with the
> respective companies personalized greeting eg. "ABC INC, How
> may I direct your call?".
> If there are approx. 20 different companies that are directed
> to this receptionist, how would be the best way to identify
> to the receptionist the company the caller is attempting to
> contact while still maintaining the original CID information.
> I am aware that the CID info using asterisk can be altered
> based on the dial plan but what is the maximum length
> available for the CID information? Do different phones allow
> for different lengths of CID info? Is this the best way of
> doing it? Any suggestions?
>
>
>
> Thanks
>
>
>
> Sacha
>
>
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> Date: 03/10/2007 8:22 PM
>
>
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5:03 PM
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