Sorry Jim, I forgot to mention your companies product.
For those not familiar...Jim's got a serious multi-tenant application with
an outstanding display and information consul for the receptionist.
Very cool!
Carry on .......
--
Henry.
< Jim Van Meggelen>
> Sacha,
>
> That can be tough to do because you only have 16 characters to work with
> on
> the display of the phone. You could perhaps use a single character to
> represent a customer (say "A" to "Z"), and prepend the caller ID with
> that.
> So for each DID that was coming in you'd assign a letter to it:
>
> A for Adams Apples
> B for Bobs Bananas
> C for Cheryls Cherries
> etc
>
> When the DID is called, the system would prepend the correct letter; like
> SET(CALLERID=A-${CALLERID(name)}) or whatever.
>
> Let's say that some guy named Frank Jones called the DID for Bobs Bananas.
> Asterisk would put "B-" on the front of the CLID, and the person answering
> the phone would see "B-Frank Jones". The "B" at the beggining would tell
> them to answer the call "Bobs Bananas, how may I help you?". You'd have to
> keep a list so the attendant would know what letter was what company, but
> at
> least you'd get the info into the CLID without losing the caller info.
>
> That'd be a pretty messy hack, and I'm not sure I'd want to put it into
> production unless costs were really tight. It'd work, but be really
> kludgy,
> and wouldn't scale well.
>
> We actually focus on that market, and have developed a product that makes
> the whole thing simple. We use it in business centres that serve over 100
> businesses, so it'd handle your 20 with no problems. I shouldn't be
> plugging
> my product on this list, so if you're interested send me an email off-list
> or give me a call.
>
> Regards,
>
> Jim
>
> --
> Jim Van Meggelen
> Core Telecom Innovations
> [EMAIL PROTECTED]
> www.coretel.ca
> 416-425-6111 x6001
> 877-CORETEL x6001 (Canada)
> IAX2:[EMAIL PROTECTED]/6001
> www.oreillynet.com/pub/au/2177
>
>
>
>
>> -----Original Message-----
>> From: Sacha Ally [mailto:[EMAIL PROTECTED]
>> Sent: October 4, 2007 11:26 PM
>> To: [email protected]
>> Subject: [on-asterisk] Call Identification
>>
>>
>>
>> Hi All,
>>
>>
>>
>> I am new to asterisk and have what I think is probably a
>> basic question.
>>
>>
>>
>> I have envisioned the following situation but am unsure about
>> how it would be implemented. An asterisk server is setup for
>> several different companies, each assigned their own DID.
>> There is a single human receptionist that answers all calls
>> going to the DID phone numbers of each business. The
>> receptionist is tasked with answering the phone with the
>> respective companies personalized greeting eg. "ABC INC, How
>> may I direct your call?".
>> If there are approx. 20 different companies that are directed
>> to this receptionist, how would be the best way to identify
>> to the receptionist the company the caller is attempting to
>> contact while still maintaining the original CID information.
>> I am aware that the CID info using asterisk can be altered
>> based on the dial plan but what is the maximum length
>> available for the CID information? Do different phones allow
>> for different lengths of CID info? Is this the best way of
>> doing it? Any suggestions?
>>
>>
>>
>> Thanks
>>
>>
>>
>> Sacha
>>
>>
>> No virus found in this incoming message.
>> Checked by AVG Free Edition.
>> Version: 7.5.488 / Virus Database: 269.14.0/1048 - Release
>> Date: 03/10/2007 8:22 PM
>>
>>
>
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.488 / Virus Database: 269.14.1/1050 - Release Date:
> 04/10/2007
> 5:03 PM
>
>
>
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