I know someone who had the same issue and they managed to get it zeroed, but the situation was a little different. The LD company was Bell. The problem was that Bell were not supposed to be the LD. Basically the company moved from analog lines (from Bell) to a PRI (from Bell too). The LD for analog lines was Sprint. Bell was supposed to assign Sprint as LD to the new PRI and they didn't. The fraudulent calls happened within the first 1-2 weeks of the change, before they even realized that the LD company wasn't the proper one. In the end Bell ate up the loss, but it took about 2-3 years until they did so. In the meantime, the customer was paying only the regular phone charges, without the LD balance (and penalties) that kept being carried from one bill to another until Bell removed them.
Liviu ----- Original Message ----- From: "Chuck Mariotti" <[email protected]> To: <[email protected]> Sent: Friday, January 29, 2010 11:13 AM Subject: [on-asterisk] Long distance fraud... $24,000+ Anyone have any experience with large long distance phone bills ($20k) that are fraudulent? The phone system was compromised via dial in / call transfers. Overseas calls made. Specifically how to not have to pay All Stream because of it? What's the common practice and outcome? I mean, I would imagine that All Stream would get their costs back out of it eventually, how can they pass that onto their client? How can I go about getting them to zero it out? Regards, Chuck Mariotti --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
