Nabeel is right. I never seen anyone being able to zero their bill on such issues. I have seen the provider reducing the bill to their cost to help.
Now one thing you can do to help reduce the bill: ask AllStream why they never detected this fraud? They are suppose to have auditing systems in place and contact customers within 24 hours for abnormal international call volume. In our case, we contact the customer after just one hour. We run our audits every hour to detect possible frauds. It protects our customers and my business too because we have to pay our provider in this case too. Bell have audits in place and will contact the customer within 24hours to ask if everything is normal with all the international calls. If it's a retail customer, Bell will reduce the bill to their cost to help. If it's a wholesale customer, Bell will not reduce anything. I assume AllStream is probably the same. The invoice won't be zero, but it could be reduced to their cost if your customer is a retail customer and not a wholesale customer. Good luck! Stephan Monette Unlimitel Inc. On 2010-01-29, at 11:18 AM, Nabeel Jafferali wrote: > From one past experience - since the issue was with the customer's > equipment, they were held liable for the call charges (which, to be honest, > sounds logical - unfortunately). > > -- > Nabeel Jafferali > X2 Networks Inc. > > > -----Original Message----- > From: Chuck Mariotti [mailto:[email protected]] > Sent: January-29-10 11:14 AM > To: [email protected] > Subject: [on-asterisk] Long distance fraud... $24,000+ > > Anyone have any experience with large long distance phone bills ($20k) that > are fraudulent? The phone system was compromised via dial in / call > transfers. Overseas calls made. > > Specifically how to not have to pay All Stream because of it? What's the > common practice and outcome? I mean, I would imagine that All Stream would > get their costs back out of it eventually, how can they pass that onto their > client? How can I go about getting them to zero it out? > > Regards, > > Chuck Mariotti > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
