>
> Hi Reza, thanks for your respectful notes regarding my comment--- "As
>
> consultants/integrators, we evaluate the products/solutions based on
> their actual capabilities and real life performances, and we have to
> know their pros and cons which are not supposed to be biased
> regardless of connections or not" ---
>
> Just to clarify before ending my reply to this post, I never recommend
> avoiding Aastra phones without any further consideration,
> what I do recommend is avoiding Aastra phones where their known bugs have
> direct impact on the customer key features required, such as Shared Line
> Appearance (SLA), firmware reliability where phones must be deployed behind
> NAT while Asterisk/FreeSWITCH servers on the public Internet, etc.
>
> I don't have any certification or credentials calling myself true
> consultant/integrator, but I did following Aastra processes reporting bugs
> to them in the past which I had similar experience with others which are
> totally difference from yours.
>
> like what you have said, Aastra phones are working well for you and your
> specific applications, doesn't mean they don't have bugs, which on the other
> hand, just make them not working for other applications which I would
> **never** say **NEVER** your customers may ask you to deploy.
>
> Thank your for starting this interesting discussion, let the puck stop here
> and let's move on.
>
> Best regards
>
> Chris
>
>
>
> On Fri, Sep 3, 2010 at 2:14 AM, Reza - Asterisk Consultant <
> [email protected]> wrote:
>
>> Hello Chris:
>>
>> Just a note here with regards to your comment, --- "As
>> consultants/integrators, we evaluate the products/solutions based on
>> their actual capabilities and real life performances, and we have to
>> know their pros and cons which are not supposed to be biased
>> regardless of connections or not" ---
>>
>> Respectfully, please do not jump to a value judgement conclusion here.
>> My analysis and feedback is *not* based on "connections" as you have
>> indicated. They are based on couple of hundred phones deployed
>> directly under my supervision, along with several hundred phones under
>> my indirect supervision and a strong working relationship that I've
>> experienced with Aastra, and the support they have provided above and
>> beyond (when requested).
>>
>> My "connections" didn't establish through back doors, but rather
>> through a working relationship over the years. We have not
>> experienced any of the problems that you have faced (both technical
>> features and technical support). If you are a true
>> consultant/integrator - then bring forth your concerns and suggestions
>> to Aastra and they will look into it. It would be to your benefit,
>> because if the bugs/concerns you bring forth is fixed - then you have
>> just another solid product to extend to your clients as a choice.
>>
>> My only bias and preference for deploying Aastra phones is because it
>> has worked for us well. What works for us well and flawlessly - may
>> not work for you. That's why there are choices in the market for
>> different vendors/integrators.
>>
>> Just for your correction and attention again, this thread was not
>> about "which phone is the best" -- It was merely a response to a
>> question targeted to me, with regards to which phone *I* prefer. My
>> preference no doubt, without a question are Aastra phones.
>>
>> Your preferences along with others is well noted and interesting. It
>> is an interesting perspective to hear about success of other
>> integrators with a different preferred product.
>>
>> Kind regards,
>> Reza.
>>
>>
>>
