Hello all If I can crave a moment off-topic, I'd love finally to understand whether I can implement a transfer solution using the Snom expansion module as a BLF. I have gone round and round in circles trying to get the behaviour I need, and am also being driven mad by voip-info.org being so out of date.
Our reception have a Snom 320 with one expansion module. I have set up Asterisk hints to get the LEDs to monitor extension states. My problem is that I seem totally unable to stop Asterisk from so rigidly differentiating between blind and attended transfers. Our existing Avaya has no such distinction, and I really need to recreate its approach, or I will have hell's own job gaining acceptance for the new system. Here is how I need it to work: 1. Receptionist receives call on Snom 320 with expansion module 2. Receptionist presses button next to requested transferee's name 3a. Receptionist hangs up before transferee answers, allowing call to go through to pickup or voicemail of transferee or: 3b. Receptionist waits until transferee answers, speaks to them, and then either puts the call through or goes back to the original caller or: 3c. Receptionist hears no answer by transferee, and so chooses to return to caller before transferee or voicemail picks up This is precisely how our existing system, and most others I have come across, works. The more I read, the more I find people saying "Asterisk doesn't work like that", or telling me to use parking, which I do not want to do as my users are utterly unfamiliar with the concept. I read beguiling comments on voip-info.org such as "New in 1.2.19 and 1.4.5: Finally the borders between attended and blind transfer begin to blur, making Asterisk behave much more like traditional PBX systems: An attended transfer no longer fails if the transferer hangs up before answer, therefore only the attended transfer method needs to be taught to the users." I still struggle to make this work, however. I know 100% that this is not an Astlinux question, and I apologize again, but I am struggling to get an answer. If anyone is prepared to talk to me about this, I would be eternally grateful. Obviously, off-list is fine, if such off-topicness is undesired by others (very understandably). Thanks as ever Tom ------------------------------------------------------------------------------ ThinkGeek and WIRED's GeekDad team up for the Ultimate GeekDad Father's Day Giveaway. ONE MASSIVE PRIZE to the lucky parental unit. See the prize list and enter to win: http://p.sf.net/sfu/thinkgeek-promo _______________________________________________ Astlinux-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/astlinux-users Donations to support AstLinux are graciously accepted via PayPal to [email protected].
