Yes it was a great convention, hmmm, now I wonder which bottle I did
actually use in the shower? There were 3 on my counter.
Original message:
I agree Darrel. I thought the staff was great. The volunteers were
great. It is usually difficult to have volunteers on Sunday, but they
were there and ready to assist.
I noticed the rubber band on the little bottle of conditioner right
away. I know that had to take a lot of time. Did the hotel staff do
this or our host affiliate?
I thought it was a great convention.
I just did not get enough time to see all the people I would have liked.
From: ATI [mailto:[email protected]] On Behalf Of darrel Vickers
Sent: Tuesday, October 15, 2013 6:12 AM
To: 'Adaptive technology information and support.'
Subject: Re: [ATI] the hotel was Re: elections
I totally agree. I do not think they could have done much more to make
it better. I have stayed in a lot of hotels in my life and have paid
much more per night and not had a better stay. Excellent job by both
affiliates for the choice of hotels and the organization that went into
this convention.
A special thanks to the police cadets they were just superb. The way
things are in this country at times, they remind me why I am proud to
be an American.
--Darrel
Woodworking for the Blind
http://ww4b.org <http://ww4b.org/>
P: 636-667-3176
------------------------------------------------------------------------
From: ATI [mailto:[email protected]
<mailto:[email protected]>] On Behalf Of [email protected]
<mailto:[email protected]>
Sent: Monday, October 14, 2013 11:32 PM
To: [email protected] <mailto:[email protected]>
Cc: [email protected] <mailto:[email protected]>
Subject: Re: [ATI] the hotel was Re: elections
There are always a few problems with any hotel. Overall this was one of
the nicest hotels I have stayed in in the St Louis area. They just
completed a major renovation. Yes the food in the hotel was expensive
but that is true of any hotel. The advantage of being at Westport was
there were plenty of other food options and many without crossing any
streets. Yes some times you do have housekeeping staff miss a room or
two but you can call for service as I have often done. Even on a travel
agent fam trip (familiarization trip) one year with my company. They
forgot to clean and make up my room. The staff was quite accommodating.
There were some things they did that got no recognition and should
have. I doubt most people knew of noticed the toiletries in your rooms
were marked. Mark discovered this in our room and then we had other
people check and except for those who did not get the next new ones the
next day most people I believe had this and may simply not have known.
The shower gel was in the soap dish on the back wall of the shower. The
shampoo had no marking. The conditioner had a small rubber band around
it. The lotion had a small piece of tape. When we used ours the first
night Mark found it. We did not use it all but threw the rest away and
again when we got they new ones the next day they were marked the same.
Someone took a lot of care to do this. Even if they did not get
everyone they should be commended for the effort. Also there was a
small card on your bed most of you did not know about but if you
declined housekeeping service you could get a $5 dining credit or 500
starwood points at the end of the weekend. Yes I know before anyone
says so it was not accessible but the hotel is not entirely responsible
for not telling you. The committee could have told you if the hotel
told them or surely someone with someone on the board or host committee
had someone with enough sight to read this. It was not easy to read,
yellow on black however I could read it. The nice perk was if you were
a starwood preffered member or paid $10 a night extra you could get
access to the club level lounge. They served complimentary breakfast
and appetizers in the evening. I noticed all the board members had
access and many others as well as some who were let in by others. My
gripe which someone else has as well was the convention committee had
braille menus provided but no large print. The menus were difficult to
read for those of us with low vision. As for luggage being lost etc.
lets be honest it happens. Anytime anyone else is holding your luggage
it is a chance you take. The truth is the hotel is not liable for loss
or damage but in most cases as a customer service issue they will do
something for you. I am sure I could find a bad thing or two we always
can but I was quite impressed and for someone who worked in travel and
who honestly did not think St Louis had a single decent hotel I was impressed.
Robyn
Never underestimate yourself. You are a special person and there is no
one quite like you.
____________________________________________________________
Extended Stay America Get Fantastic Amenities, low rates! Kitchen,
Ample Workspace, Free WIFI
<http://thirdpartyoffers.juno.com/TGL3142/525cc570b1abe457004c1st04vuc>extendedstayamerica.com
<http://thirdpartyoffers.juno.com/TGL3142/525cc570b1abe457004c1st04vuc>
_______________________________________________
ATI (Adaptive Technology Inc.)
A special interest affiliate of the Missouri Council of the Blind
http://moblind.org/membership/affiliates/adaptive_technology
_______________________________________________
ATI (Adaptive Technology Inc.)
A special interest affiliate of the Missouri Council of the Blind
http://moblind.org/membership/affiliates/adaptive_technology
