Part of your post makes it sound like you bought from a company ("the
manufacturer") and the other part refers to "this person". Is this just
a one-person company selling a boutique product? One has to be very
careful with those outfits as its real easy for them to talk big while
they are really a hand-to-mouth affair.
I'd go with the other recommendation. Hopefully you paid with a credit
card. Call them with your complaint, return the unwanted preamp, get
your money back and move on.
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