drmatt wrote: > They will pay return shipping I'm sure as it was their mistake, but I > think you are being rather difficult if you are going to invoice them > for returning it when you're not offering an easier collection choice. I > understand your frustration, but mistakes are easy to make and they made > only one. If this was the second or third thing they messed up in the > transaction then that would be the time to get stroppy. Imho.
Just got an email back after I explained that the whole transaction sucked. I had to wait >month for product, got the wrong product, and I have to go out of my way to return their product on my day off. All I got was a "Sorry". Kinda pitiful if you ask me. IMO, manufacturers should always take the high road if something goes wrong with a transaction. Needless to say I will never buy anything from them for as long as I live. I had a problem with a Audiogd product [DI converter] they sent me a new one no questions asked. Got it in about a week....from China. Had a problem with an iFi product, they sent me a new product too...in fact they sent me out a new product that was yet to be released. I purposely went out of my way not to throw this person/company under the bus by saying it was a preamp....because I really wanted to give them the benefit of the doubt without anyone questioning their products/service. But actually it was a Digi+ product from HiFiBerry. They probably order a million of these boards at a time and I am sure at lest than $5 each...this is to say the shipping cost too and from the US has got to be close to what they paid for the thing. Going the high road should have been, you know what it was our mistake, keep it and we will send you what you ordered. Even at full price its peanuts compared to the amount of products they sale. Sorry HiFiBerry I actually like your product but due to this event my money will always be spent elsewhere. In fact I've decided, I'll take the high road and eat their shipping cost ie pay for their mistake and send it back on my dime. ------------------------------------------------------------------------ edwardthern's Profile: http://forums.slimdevices.com/member.php?userid=66099 View this thread: http://forums.slimdevices.com/showthread.php?t=106459 _______________________________________________ audiophiles mailing list audiophiles@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/audiophiles
