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James: I would think, that as a government entity, customer service would be the first priority, not convenience to the water/ utility department. Your customers do not really have a choice where they get service from, do they? Of course, they could get irritated and move out of the area and drive in to work like I did. Then the city loses the tax revenue among other things. Just my humble opinion- Tracey Sadler, CIA, CGAP Senior Internal Auditor Texas A&M University System -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Wednesday, April 10, 2002 10:09 AM To: [EMAIL PROTECTED] Subject: Re: utility billing frequency Audit-l is sponsored by Audit Leverage (IAD Solutions, Inc.) www.auditleverage.com *************************************** Jim, I am now a County auditor but was a utility auditor for many years and would offer only one question for your further consideration. Does your state's utility commission or board have any regulations or guidelines on billing frequency? Many do. My former utility switched some accounts from monthly to bi-monthly and back to monthly at the urging of the commission. Dick Dick Tracy, CIA Deputy Controller for Auditing County of Berks Controller [EMAIL PROTECTED] Audit Leverage is a department management software package that integrates and automates the entire audit process. This comprehensive package includes risk assessment, audit planning, budgeting, staffing, scheduling, timekeeping, automated work papers, audit findings & recommendations, reporting and audit follow-up. Audit Leverage allows auditors in the field to work off-line and dial in to synchronize their work with the Audit Leverage database on the network, enabling managers to review the work papers instantly without being at the job site. Demo available at www.auditleverage.com If your organization would like to sponsor this discussion list send an e-mail to [EMAIL PROTECTED] for information. To unsubscribe to the Audit-l list send an e-mail to [EMAIL PROTECTED] Leave the subject line blank and include the following message in the body: Unsubscribe audit-l (yourname) Thanks, Jim Kaplan List Manager Audit Leverage is a department management software package that integrates and automates the entire audit process. This comprehensive package includes risk assessment, audit planning, budgeting, staffing, scheduling, timekeeping, automated work papers, audit findings & recommendations, reporting and audit follow-up. Audit Leverage allows auditors in the field to work off-line and dial in to synchronize their work with the Audit Leverage database on the network, enabling managers to review the work papers instantly without being at the job site. Demo available at www.auditleverage.com If your organization would like to sponsor this discussion list send an e-mail to [EMAIL PROTECTED] for information. To unsubscribe to the Audit-l list send an e-mail to [EMAIL PROTECTED] Leave the subject line blank and include the following message in the body: Unsubscribe audit-l (yourname) Thanks, Jim Kaplan List Manager
