Hallo D McD,
Nice to hear from you.
Please do not refer to "my mates vague recollections". What I posted were MY
vague recollections, having briefly looked at the invoice some time ago! I
am sure my fellow club member - who had to pay the charges - has the
outrageous costs burned in his brain for ever! My fellow club member has the
invoice, and no doubt if I was obtain a copy of it, I could post it on this
site and therefore avoid having to quote "chapter and verse' as you have
done. However I was looking at the broader picture - an overview. You come
across as a bean counter! Every bean counter will agree that they have
their place in society, and contribute mightily to our society! Some will
argue this point!
However I digress.
It would seem that you have missed the point on most of the comments I was
making in my original post.
The major point was that a part charged out at about 35 Euros, ended up here
in Australia, costing OVER A$800.
You agreed that the DG freight charges "were more than we would pay,
locally, but these are not an internal DG charge". Re the "internal DG
charge" I beg to differ. DG can charge anything they like. It is called
postage and HANDLING. Handling means they can charge anything they like on
top of their actual freight charge. I am tempted to ask "Do you work for DG"
or are you simply naive?
I like your point about paying via credit card. I have limited experience
here, but suspect that in the bigger picture, this option is not always
available, for purchases made from businesses in the ECU.
I note that you totally ignored my mention of the cost of a release note ...
several hundred Euros in this case. It would seem that bureaucracy is
running wild in German gliding circles, but I would like to know the
official GFA position on the requirement for this documentation in
Australia. The question is " Do we need it? (if so why?), and if not, why do
we need to pay the fee for this document?
Finally, I note that you choose to make no comment on my observation that
the introduction of the DG Service Fee is likely to depress the resale of
gliders that are subject to this fee.
Regards,
Gary
----- Original Message -----
From: "DMcD" <slutsw...@gmail.com>
To: "Discussion of issues relating to Soaring in Australia."
<aus-soaring@lists.internode.on.net>
Sent: Saturday, March 06, 2010 4:04 PM
Subject: Re: [Aus-soaring] Commercial glider maintenance challenges
inAustralia [was: Re: DG Flugzeugbau strategy]
HA,
I think you are wrong here and are posting some very misleading information.
However, let me give you an example of DG's charging just before the
introduction of the service contract.
This is my example from 18 months ago, and for anyone interested, I
can forward the full quotes. How different it is from your or your
mates vague recollections!
The price for the piggot hook fitting kit is 85,55 Euro/set.
Plus freight and handling charges.Plus 10,40 Euro for the
EASA FORM 1(regularity). The TN no. is TN 826/40.
Trim weight Z 17 for rear fuselage, part.-no.: 10180170, price:
54,08 Euro plus freight and handling charges.
1 plastic handle art.629K 16 Blue € 3.63
1 plastic handle art 606K 16 Black €2.47
1 Control handle black with borehole for radio button €8.19
1 complete set of exchange screws for DG0400 Rotax 505 300 hours 331.79
1 Ducati conversion kit from Bosch Polarfire ignition complete 661.95.
1 exchange set of fuel lines 2-3 years €53.51
EASA form €10.40
If the order value should be less than 30,-- Euro, a
handling charge of 10,-- Euro will be added to the invoice
Maybe plus approx. 53 Euro for customs declaration, which is not sure
that you have to pay it.
If we have a invoice amount less than 1000 Euro((incl. freight)) we
don´t have to do customs.
I don't want to start a detailed fight, but these are the actual
prices charged.There were many more items than this such as fuel cocks
and DIN tab washers etc. and the prices were similar.
The freight was around €165.
Note a couple of these prices. For example the fuel lines. Try and buy
the same stuff from one of the US internet stores like aircraft spruce
or one of the local car places which import US made hose. I did this.
The hose was far too stiff and cost 4 times the price.
Another one would be the complete Ducati ignition system. This doesn't
comprise just the ignition but also the mounting plates and a complete
revised prop brake assembly. There is no way you could get the same
stuff from anywhere for less than €660 and in trying to do so, you
would waste ages.
Another would be the ski grips used for airbrakes and flaps. $5 to $7.
I would be interested to know where you could get them for less!
I have compared the DG prices with our trade suppliers of bearings and
other mechanical components, and I have given up trying. DG sell the
right part for less than I can get it for at wholesale in Oz and I
don't waste any time doing it.
I pay by credit card and there are no bank charges.
Yes, and the only point I can agree with you on, is that the freight
charges were more than we would pay locally, but these are not an
internal DG charge.
I have found that in almost every case, DG charges are exactly what I
would like to be able to charge customers for parts and services in a
rational manner which will give a good guarantee of the survival of
the company and not upset the customer.
So, in your words, "Thank you very much DG".
D
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