Folks As many of you know, my day job is with ACCAN - the consumer organisation in the telco and ISP space. We are always keen to hear stories of consumer experience, negative, positive and especially work arounds and fixes.
A lot of what we do is to put together consumer friendly information that you are welcome to distribute to your customers. All our material is published with Creative Commons licensing so you are free to reuse however you want with attribution, and we may be able to send you samples. Our budget won't run to being able to send enough copies of our various guides to all your customers, but there may be things we can do. Aside from general info for consumers we compile systemic issues and take them up with the various parties concerned, so very keen to hear from you. We will anonymise cases and preserve confidentiality appropriately. Our info is updated all the time and I'm keen to get our advice straight for voice customers on the cabling and configuration options with all the permutations of NBN delivery we have, so experience like that in this thread is really, really useful. Please feel free to get in touch with me directly, but certainly check out http://accan.org.au/ Best regards -- Narelle Clark narelle.cl...@accan.org.au
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