Optus has this: https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5 but trying to find it through “Contact Us” is just about impossible.
If you call Support they want all sorts of unnecessary garbage then say “we will roll a truck sometime next week” for cables that are dangling over roads just above car height. Not that telcos are alone in this regard. Trying to report faults to companies is hard. Mark > On 5 Feb 2019, at 2:58 pm, Matthew Moyle-Croft <m...@mmc.com.au> wrote: > > There’s no good way of reporting infrastructure damage to most telcos that > I’ve found. > > eg. (a while back) I was at a Telstra Exchange and saw someone had damaged > something on the outside of the building (involved cabling to the colocated > mobile tower). I tried to report it via “official channels” and didn’t get > anywhere. Damage was still evident a long time later. > > I suspect it’s easier for people to ignore and fix during an outage so they > can call it Force Majeure rather than proactively prevent an issue. > > MMC > >> On 5 Feb 2019, at 11:25 am, Matthew Matters <mmatt...@ausnetservers.net.au> >> wrote: >> >> Hey Guys, >> >> Quick question, can someone contact me off list about damage to the HFC >> cable in Ballarat area, I have gotten a few customers call me to advise me >> that the cable is very low and at risk of being ripped from the pole. >> >> Been on hold to support but they are not being much help. >> >> >> >> >> >> >> The information transmitted in this e-mail is for the exclusive use of the >> intended addressee and may contain confidential and/or privileged material. >> Any review, re-transmission, dissemination or other use of it, or the taking >> of any action in reliance upon this information by persons and/or entities >> other than the intended recipient is prohibited. If you received this in >> error, please inform the sender and/or addressee immediately and delete the >> material. If you have been sent this email and it is not addressed to you >> please forward the email as is to hostmas...@ausnetservers.net.au and delete >> all local and inta-local copies including backups from your system. E-mails >> may not be secure, may contain computer viruses and may be corrupted in >> transmission. Please carefully check this e-mail (and any attachment) >> accordingly. No warranties are given and no liability is accepted for any >> loss or damage caused by such matters. >> >> This email has been scanned before transmission with business grade >> antivirus and antispam software but as mentioned above no warranties can be >> given that the email has not been contaminated after transmission. >> >> _______________________________________________ >> AusNOG mailing list >> AusNOG@lists.ausnog.net >> http://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog -- Mark Andrews, ISC 1 Seymour St., Dundas Valley, NSW 2117, Australia PHONE: +61 2 9871 4742 INTERNET: ma...@isc.org _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
