On May 30, 2012, at 1:47 AM, Mike Conley wrote: > > > On Monday, 28 May 2012 06:57:21 UTC+1, eddyk wrote: > [...] Problem of incorrect file path resolution in 10.7.4 is present on iMac > i3 and MacBook Pro, for all users. Repairing permissions, reinstalling using > Mac 10.7.4 combo do not resolve the issue. > Any ideas ? Thanks. > > You know, I really would like to know why it is that people insist on posting > incredibly detailed bug reports to this forum, rather than sending them to > Bare Bones technical support. I mean, as someone who has to deal with > technical support issues myself, I'm quite curious. Is it just a mistrust of > the official channels? Is it that people send in reports and get no response > and are thus frustrated? Is it just plain ignorance? Is it the fact that the > Google Groups facility doesn't make it easy to shove the 'contact technical > support' notice in people's faces? > > And I wonder whether BB have simply given up and now consider this forum (and > the others) as simply an alternative to the tech support e-mail address. I > mean, I would be sorely tempted to do so -- at least if any significant > fraction of my bug reports came through this channel rather than the > recommended one. > > Anyway. Just wondering, really. >
I don't know if it's the motivation, but it helps me in six months when I have the same problem and I can google it and find a thread and maybe figure it out without bothering anyone else. -- You received this message because you are subscribed to the "BBEdit Talk" discussion group on Google Groups. To post to this group, send email to bbedit@googlegroups.com To unsubscribe from this group, send email to bbedit+unsubscr...@googlegroups.com For more options, visit this group at <http://groups.google.com/group/bbedit?hl=en> If you have a feature request or would like to report a problem, please email "supp...@barebones.com" rather than posting to the group. Follow @bbedit on Twitter: <http://www.twitter.com/bbedit>
