1. Wipe data/disable handheld wirelessly from BES console 2. Generate an activation password 3. Wireless activation of new phone
Step 1 wipes the data and removes the PIN from BES, so when you activate the new phone the initial data pre-population still occurs. We usually do all of these steps with the devices in-hand because we try to give extra customer service, but there isn't a need to do so. I've done it with a user calling me from the Verizon store upgrading their BB.
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