On 6/15/2011 7:41 PM, M. Meadows wrote:

The DNS admins at thehartford.com seem to feel that this nameserver mismatch is working as expected. Here's some of the feedback we received from them when we questioned the setup:

~~~~~~~~~~~~~~~~~~~~~

We use load balancers for the majority of our internet facing URLs. We have multiple datacenters. We typically have our URLs defined in multiple datacenters. Each datacenter has a pair of redundant load balancers. Typically each URL we have is defined in each datacenter with its own address. The active load balancer in a particular datacenter 'owns' one of the NS servers you see when you lookup our authoritative name servers, ie: ns1 or ns2.thehartford.com. There is a 'floating' address shared between the active and failover load balancers that is associated with ns1 or ns2.thehartford.com.

hfdns3, hfdns4, simns3, simns4 are the addresses for the specific bind processes running on the actual physical devices.

NS1.thehartford.com will be shared between hfdns3 and hfdns4. NS2.thehartford.com between the simns3 and simns4 name servers.

~~~~~~~~~~~~~~~~~~~~~

So I'm just wondering if anyone still feels that the nameserver mismatch seen with the digs in earlier parts of this email thread may present a problem to servers requesting name resolution for address records in the "thehartford.com" domain.

Do they understand that the in-zone NS records *override* the delegation NS records (see RFC 2181) when seen, so they're forcing the rest of the Internet to refresh all 8 records (4 NSes and 4 As) potentially as often as every 120 seconds? That seems rather inconsiderate.

Also, what's the point of having load-balancer VIPs in your delegation records, if they're just going to be overwritten, in cache, with the real IPs of the BIND processes anyway? Are they really getting their money's worth from those load-balancers, which aren't used most of the time for this particular function?

Load-balancer or no load-balancer, I think the Best Practice of "Under normal circumstances, your delegation records should match your in-zone records" still applies here. The only exception to that general rule is when you're migrating from one set of nameservers to another.

- Kevin
From: sun-g...@live.com
To: mich...@rancid.berkeley.edu
Subject: RE: question about thehartford.com domain
Date: Wed, 15 Jun 2011 12:59:32 -0400
CC: bind-users@lists.isc.org


Just wanted to say thanks to everyone for the quick feedback!
We appreciate your assistance on this.

Marty



> Date: Wed, 15 Jun 2011 08:25:00 -0700
> From: mich...@rancid.berkeley.edu
> To: sun-g...@live.com
> CC: bind-users@lists.isc.org
> Subject: Re: question about thehartford.com domain
>
>
>
> On Wed, 15 Jun 2011, M. Meadows wrote:
>
> > Question : our check of whois indicates that ns1.thehartford.com and ns2.thehartford.com are > > the authoritative nameservers for thehartford.com. A dig with a +trace for > > eftc.thehartford.com seems to indicate that they are indeed the auth nameservers. It?s > > interesting, though, that an http://www.kloth.net/services/nslookup.php lookup for > > thehartford.com query for NS records shows a non-authoritative answer of > > hfdns3.thehartford.com, hfdns4.thehartford.com, simns3.thehartford.com, simns3.thehartford.com
> > and simns4.thehartford.com. We?re unsure what?s going on with that.
>
> Instead of doing 'dig +trace eftc.thehartford.com', do 'dig +trace ns
> thehartford.com', and you'll see the problem.
>
> This is a classic authority mismatch, as others have pointed out.
>
> michael
>

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