Hi David,
Thank you very much for your response. I was sure I was going to have to
get sighted help, but I was hoping I was wrong.
Thanks again.
Take care.
Debbie
----- Original Message -----
From: "David Griffith" <[EMAIL PROTECTED]>
To: <blind-computing@jaws-users.com>
Sent: Saturday, November 15, 2008 7:16 AM
Subject: Re: [Blind-Computing] Trying to remove a Trojan Horse.
I hope somebody else can give you some better news but remedies to get rid
of Trojans often rely on deleting files in Windows Safe Mode. That is a
version of windows where minimal features are loaded. There is no way that
I
am aware of that you can use a screen reader in safe Mode as I believe no
audio drivers are loaded. I would be very interested if someone can
point
out that I am wrong.
Whatever course you take to get rid of this Trojan I think you are going
to
need sighted help. I have had a couple of problems like these over the
years and I am afraid to say I found the help desks of Norton and AVG
pretty
impotent . You can easily spend hours and hours trying to sort this out.
In my experience the quickest way may be to do a destructive Windows
re-install so your priority now should be backing up all the data you need
including emails etc.
Our list owner David, has suggested using a solution like Image for
Windows as an escape route for problems like these. I think he is right, I
use Norton Ghost but you do need sighted help whilst it re-builds Windows.
Image for Windows apparently has a method people without sight can
deploy.
It is not much help for you right now but I suggest that once your system
is
restored to perfect health and you have everything how you want it use a
program like Image for Windows to freeze this as an image. Then you can
always go back to this perfect state which gives peace of mind. Use
Karen's
Replicator available on the owners site to keep all your important data
backed up separately so that these can be resored also once you put the
perfect image back in.
Regards
David Griffith
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of buttercup
Sent: Saturday, 15 November 2008 07:17
To: blind-computing@jaws-users.com
Subject: [Blind-Computing] Trying to remove a Trojan Horse.
Hi all,
I really need help with this very badly.
I have an older version of Norton (Internet Security version 2006) and
that
may be the problem. But I can't seem to remove this 1 Trojan horse. Does
anyone have any suggestions?
I want to take Norton off and put avira Anti Virus program on, but I
believe
you have to have someone sighted to help with the Norton removal tool.
I've even tried doing a system restore, but it failed and I've had the
problem with system restore long before I got this Trojan Horse.
I'm using Windows XP and Jaws 7.0.
By the way, the only reason I didn't upgrade Norton is because I heard
that
the later versions were not Jaws user friendly.
Thank you very much for your help.
Debbie
Visit the JAWS Users List home page at:
http://www.jaws-users.com
Visit the Blind Computing home page at:
http://www.blind-computing.com
Address for the list archives:
http://www.mail-archive.com/blind-computing@jaws-users.com/
To post to this group, send email to
blind-computing@jaws-users.com
To unsubscribe from this group, send an email to
[EMAIL PROTECTED]
For help from Mailman with your account Put the word help in the subject
or body of a blank message to:
[EMAIL PROTECTED]
Use the following address in order to contact the management team
[EMAIL PROTECTED]
If you wish to join the JAWS Users List send a blank email to the
following
address:
[EMAIL PROTECTED]
Visit the JAWS Users List home page at:
http://www.jaws-users.com
Visit the Blind Computing home page at:
http://www.blind-computing.com
Address for the list archives:
http://www.mail-archive.com/blind-computing@jaws-users.com/
To post to this group, send email to
blind-computing@jaws-users.com
To unsubscribe from this group, send an email to
[EMAIL PROTECTED]
For help from Mailman with your account Put the word help in the subject
or body of a blank message to:
[EMAIL PROTECTED]
Use the following address in order to contact the management team
[EMAIL PROTECTED]
If you wish to join the JAWS Users List send a blank email to the
following address:
[EMAIL PROTECTED]
Visit the JAWS Users List home page at:
http://www.jaws-users.com
Visit the Blind Computing home page at:
http://www.blind-computing.com
Address for the list archives:
http://www.mail-archive.com/blind-computing@jaws-users.com/
To post to this group, send email to
blind-computing@jaws-users.com
To unsubscribe from this group, send an email to
[EMAIL PROTECTED]
For help from Mailman with your account Put the word help in the subject
or body of a blank message to:
[EMAIL PROTECTED]
Use the following address in order to contact the management team
[EMAIL PROTECTED]
If you wish to join the JAWS Users List send a blank email to the
following address:
[EMAIL PROTECTED]
