Robert and all,
I had to phone into hw this afternoon to learn that my unit was shipped
yesterday so I should have it tomorrow but, sadly no e-mail to let me know
of this. *sigh*
Maurine
----- Original Message -----
From: "Robert Stigile" <[EMAIL PROTECTED]>
To: "Sharon Campbell" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Tuesday, March 20, 2007 1:49 AM
Subject: Re: [Braillenote] Repair details
Hello,
When they take all of your information down in the beginning they will ask
you for an email address.
When the unit is ready to ship back, once it has gone to UPs they will
send
you a email telling you it has been shipped with the tracking number.
this is something that Humanware has set up with UPs it is not something
that Humanware does. A lot of companies are going to this, but it is not
the company that does it they set it up with UPs to send you the tracking
number once it has been shipped.
I hope this helps,
Robert
----- Original Message -----
From: "Sharon Campbell" <[EMAIL PROTECTED]>
To: "Robert Stigile" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
Cc: <[email protected]>
Sent: Monday, March 19, 2007 8:12 PM
Subject: Re: [Braillenote] Repair details
Hi Robert and List:
Robert, there's just one thing I'd like to know, and I'm sure
I'm not alone! How did you work it to get HumanWare to email you
when your unit was shipped back? How did you get them to send you
a tracking number? It seems that you are the exception to the
rule!!
Cheers!!
Yesterday's gone, today's a gift;
tomorrow's not ours,
Please enjoy the Present.
> ----- Original Message -----
>From: "Robert Stigile" <[EMAIL PROTECTED]
>To: "Tom Lange" <[EMAIL PROTECTED]>,"Ray Campbell"
<[EMAIL PROTECTED]>,"Karyn Campbell"
<[EMAIL PROTECTED]
>Date sent: Mon, 19 Mar 2007 18:37:12 -0800
>Subject: Re: [Braillenote] Repair details
>Hello All,
>the suggestion of receiving email notification when your unit is
being
>shipped is already being done.
>I have received emails with tracking numbers when I transplanted.
I have
>also received emails with tracking numbers when I received my
unit back in
>January.
>Now, the problem I have and would love to see a fix to this.
when your unit
>is sent in for repairs, it seems as if Humanware staff think that
you are
>automatically going to have the work done so they go ahead with
repairing
>the unit.
>It would really be nice if they would call you and say the unit
needs a new
>mother board which will cost $963 plus tax do you want to wait or
shall we
>go ahead with the work?
>If someone doesn't have the money or a credit card to do the
purchse with,
>and Humanware procedes with the work then they are forced to pay
the cost of
>a new mother board or whatever is in need of fixing.
>It seems to me that it would be nice to have a courtesy call
saying what the
>work on the unit is going to be and a proximate cost of it as
well as
>receiving a confirmation that the user wants the work done.
>thanks for reading.
>Regards,
>Robert
>----- Original Message -----
>From: "Tom Lange" <[EMAIL PROTECTED]
>To: "Ray Campbell" <[EMAIL PROTECTED]>; "Karyn
Campbell"
><[EMAIL PROTECTED]
>Cc: "Braillenote List" <[email protected]
>Sent: Monday, March 19, 2007 8:59 AM
>Subject: Re: [Braillenote] Repair details
>> Hi,
>> Great idea, Ray. I'm going to suggest this to Humanware as
well.
>> Tom
>> ----- Original Message -----
>> From: "Ray Campbell" <[EMAIL PROTECTED]
>> To: "Karyn Campbell" <[EMAIL PROTECTED]
>> Cc: "Braillenote List" <[email protected]
>> Sent: Monday, March 19, 2007 7:11 AM
>> Subject: RE: [Braillenote] Repair details
>> Hi All:
>> Another suggestion for HW. Some places such as Dell Computer
send you
>> an e-mail when your unit ships. I'd like to see HW send an
e-mail when
>> the BN or VN you've sent for repair is shipped back to you with
the UPS
>> Tracking Number in it. That way, you can track the package,
have a
>> pretty good idea when it will get to you and make any
arrangements you
>> have to such as asking neighbors or others to sign for it. I
know I
>> would find this useful since I live in a condo and often, UPS
comes when
>> I am not here.
>> Thanks,
>> Ray Campbell, Help Desk Technician
>> Adaptive Technology Center
>> Chicago Lighthouse for People Who Are Blind or Visually Impaired
>> 1850 W. Roosevelt Road
>> Chicago, IL 60608
>> 312-997-3651 (Voice/Relay) or
>> 888-825-0080 (voice/Relay)
>> [EMAIL PROTECTED]
>> AIM Screen Name: tclhelp
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