Thanks for the imfo, Terri. I always thought the maintainance agreement was optional. That means we are putting out $1,200, about, every 2 years in costs for the machine for repair coverage and upgrades. Terry Powers
-----Original Message----- From: Terri Pannett [mailto:[EMAIL PROTECTED] Sent: Monday, June 11, 2007 9:43 PM To: Powers, Terry (NIH/OD/DEAS) [E]; Mary Ellen Earls; Braillenote List Subject: Re: [Braillenote] Upset or disappointed, I can't decide which: As far as I can remember, HumanWare's policy has been to require and inspection if you let your maintenance agreement lapse and decide to renew it. They usually send a notice that your ma will expire and I remember reading about the inspection requirement. I also remember reading HumanWare may refuse to renew an MA after the inspection. Whether it's fair or not, that is their policy. Terri Amateur Radio call sign KF6CA. ----- Original Message ----- From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED]> To: "Mary Ellen Earls" <[EMAIL PROTECTED]>; "Braillenote List" <[email protected]> Sent: Monday, June 11, 2007 4:04 AM Subject: RE: [Braillenote] Upset or disappointed, I can't decide which: > Hi Maryellen; > Is there any chance they could have gotten the imfo mixed up for the > different machines? I would be tempted to call back and talk to a > different person and see if you get the same imformation. Do you have > any record of when you bought each machine to use as proof. > Is this message telling me that if I had not bought a maintainence > agreement for o7 and then chose to, since the machine is getting older, > for o8, I would have to send it in for inspection. > HW, is this correct? I have never heard anything like this before. > This surely is not fair! > > Terry Powers > > > -----Original Message----- > From: Mary Ellen Earls [mailto:[EMAIL PROTECTED] > Sent: Friday, June 08, 2007 6:41 PM > To: Braillenote List > Subject: [Braillenote] Upset or disappointed, I can't decide which: > > Hi guys! > I can't decide whether to be upset or disappointed. > I just got a letter from Hw telling me that my Service agreement for my > Voice Note Mpower was due to be renewed. > Ok so when I called to give the credit card information, I asked about > the > Braille Note mpower which I had been informed would need a Service > agreement > in July, 2007 the month being the anniversary of the original purchase > month > of my classic. > So I inquired about buying a service agreement for this mpower Braille > Note > and was told 1, the contract had been up in February, 2007 not July. > 2. I was informed that in order to get a service agreement I would have > to > send the machine in for inspection. > you people have redoubled your efforts on customer focus? Doesn't sound > > like it to me. > I'll be happy to sell my Braille Note mpower and my Pk back to Humanware > and > they can charge me rent if they are going to be that proprietary and > patronizing. > I mean come on, guys, first you send us the lousiest upgrade in history > part > of which still doesn't work and now this?Let's get rid of this > psychologist > who is running your ship and get a smart businessman in charge. > And this is to say absolutely nothing about my pk which had to be sent > in > last fall because the machine was more frozen than a corpse. I asked for > a > service agreement but the Godfather didn't deem it broke enough so I had > to > spend about $500 to get half a keyboard replaced. > Come on guys and you are wondering why business is bad? Get real I don't > > want to hear the excuse we gotta eat too. > You don't hear me bitch too often on this list but I am let down very > badly. > Unlike many of you, I paid out of pocket for 3 machines so have a lot of > > bucks invested in your company and to hear this kind of crap is > extremely > disturbing to me. > I just hope your competition doesn't launch a trade-in offer this > afternoon > because chances are that at least one of these machines would be placed > on > the block. > Very disappointedly yours, > Mary Ellen Earls > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > __________ NOD32 2322 (20070611) Information __________ > > This message was checked by NOD32 antivirus system. > http://www.eset.com > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
