Rose; I would be temped to call back and be sure you talk to another person. Maybe this person just did not know what he was talking about. There has never been any mention of any cut off if we get a transplant. Let us know what you find. Stand up for your rights and what is due to you. I need to know. Almost time for one for me, too. Terry Powers
-----Original Message----- From: Rose Combs [mailto:[EMAIL PROTECTED] Sent: Friday, November 30, 2007 1:00 PM To: 'Braillenote List' Subject: [Braillenote] Service agreements? I was told by HumanWare this morning that I am unable to buy a service agreement on my Braille note, why? Because it is a transplant! I don't think I have heard this one before, but maybe I just missed it. I guess this means that any cleanings, battery replacements, or anything else will be paid for at my expense plus! Not happy about this since I know the costs will be high for me. My transplants were completed in January and February 2006, and I paid for service through 2007, called to update and although I can buy SMAs for the products, I cannot buy a service agreement, not even to have battery changes. The policy seems harsh all because I choose to use my working Braille display and save all of us money! Rose Combs [EMAIL PROTECTED] No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.11/1161 - Release Date: 11/30/2007 12:12 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
