Hi List
As you can see from my subject line, I am rather desperate. My MPower, running KS 7.5 has crashed in the middle of a normal reset, and I have an exam (using my MPower) this afternoon! The problem began when I tried to access a file on my USB. I got an exception command 3, access violation writing at (don't know the number) message. I retried several times, switched off and on (with USB in and out) performed a normal reset (with USB in and out). Still no luck accessing the file. I checked that the file was working on my PC (it was), and tried some other files. Sometimes they got the same exception command as before, but after a reset they worked, then didn't work. I copied the entire folder (containing the files I need for my exam) onto my flashdisk, thinking that it might be a problem with the USB. I then tried to access the problem file, and another file which hadn't been a problem. Both times I got the message: "the process cannot access the file because it is being used by another process". I performed another normal reset, and was able to access the unproblematic files. However, when I tried the problem file I got the message: "exception command, access violation, data misalignment". After returning to the main menu, I performed yet another normal reset (about the 10th in as many minutes). The unit beeped, displayed "starting keysoft" on the braille display, and froze. It did not chime. So, does anyone have any miraculous suggestions that will resurrect my braillenote within the next six hours? As I said, I have an exam, and have very little chance of getting hold of another braillenote by then. I also obviously can't access my user manual, and don't know what use it will be anyway. This same thing happened to my PK once, and it had to be sent away to be repaired. I suspect the same thing will need to happen again, but I would like to think there is a solution. Indeed, as soon as the problem started I had a nasty feeling that the unit was about to crash. Funny how you have these feelings and still plug on until it actually happens, rather than seeking advice first! I'm not sure if trying another reset while the unit is frozen in the middle of a reset is really a good idea. I'm not all that computer savvy, I can make them go and do what I want them to do when they are working, but I'm terrible at troubleshooting. It just seems like it would cause even more problems. But since the thing isn't working anyway, it can only go uphill from here. If anyone has any suggestions, they would be greatly appreciated. If you suggest any resets (soft, hard or service) can you please tell me exactly how to do them (which buttons to press first, how long to hold, etc)? I haven't performed any of them on an mPower (I had a PK until very recently) and can't remember the process from the manual. Thanks so much! Kylie ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
