Try a 456/JKL Reset or Service Reset. > -----Original Message----- > From: [email protected] [mailto:braillenote- > [email protected]] On Behalf Of Kylie Forth > Sent: Wednesday, June 10, 2009 3:56 PM > To: [email protected] > Subject: [Braillenote] MPower not responding, exam this afternoon > Importance: High > > Hi List > > > > As you can see from my subject line, I am rather desperate. My MPower, > running KS 7.5 has crashed in the middle of a normal reset, and I have > an > exam (using my MPower) this afternoon! > > > > The problem began when I tried to access a file on my USB. I got an > exception command 3, access violation writing at (don't know the > number) > message. I retried several times, switched off and on (with USB in and > out) > performed a normal reset (with USB in and out). Still no luck accessing > the > file. I checked that the file was working on my PC (it was), and tried > some > other files. Sometimes they got the same exception command as before, > but > after a reset they worked, then didn't work. > > > > I copied the entire folder (containing the files I need for my exam) > onto my > flashdisk, thinking that it might be a problem with the USB. I then > tried to > access the problem file, and another file which hadn't been a problem. > Both > times I got the message: "the process cannot access the file because it > is > being used by another process". I performed another normal reset, and > was > able to access the unproblematic files. However, when I tried the > problem > file I got the message: "exception command, access violation, data > misalignment". > > > > After returning to the main menu, I performed yet another normal reset > (about the 10th in as many minutes). The unit beeped, displayed > "starting > keysoft" on the braille display, and froze. It did not chime. > > > > So, does anyone have any miraculous suggestions that will resurrect my > braillenote within the next six hours? As I said, I have an exam, and > have > very little chance of getting hold of another braillenote by then. > > > > I also obviously can't access my user manual, and don't know what use > it > will be anyway. This same thing happened to my PK once, and it had to > be > sent away to be repaired. I suspect the same thing will need to happen > again, but I would like to think there is a solution. Indeed, as soon > as the > problem started I had a nasty feeling that the unit was about to crash. > Funny how you have these feelings and still plug on until it actually > happens, rather than seeking advice first! > > > > I'm not sure if trying another reset while the unit is frozen in the > middle > of a reset is really a good idea. I'm not all that computer savvy, I > can > make them go and do what I want them to do when they are working, but > I'm > terrible at troubleshooting. It just seems like it would cause even > more > problems. But since the thing isn't working anyway, it can only go > uphill > from here. > > > > If anyone has any suggestions, they would be greatly appreciated. If > you > suggest any resets (soft, hard or service) can you please tell me > exactly > how to do them (which buttons to press first, how long to hold, etc)? I > haven't performed any of them on an mPower (I had a PK until very > recently) > and can't remember the process from the manual. > > > > Thanks so much! > > Kylie > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote
___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
