I had my braille note battery replaced last summer. In May parts of my keyboard stopped working, something that several people I know of have also exerpienced recently, my quote that I received again included a new battery. When pressed they would not tell me that a battery less than a year old needed replaced. A third party was paying for the repairs and I tol d them I did not feel they should pay for anything except what was needed to repair the unit. In the end, they decided to buy the new battery. The other two individuals that I know of that also sent their unit in for this same keyboard issue were also told they needed a new battery. Is this just standard protocol these days. If you send it in for any service are they going to tell you you need a new battery?
As for the keyboard problem we all experienced, I am wondering how many people have experienced their empower QT keyboard suddenly have important keys not work? In my case it began with the escape key and then the control key and then the function key. It was a $45 part that fixed the problem yet the bill came to $200. A friend, with the exact same problem was initially charged more than $80 more than I was. ----- Original Message ----- From: "Olusegun -- Victory Associates LTD, Inc." <[email protected]> To: "braillenote" <[email protected]> Sent: Thursday, August 27, 2009 8:49 AM Subject: [Braillenote] BRAILLENOTE MPOWER REPAIR COSTS Hi Everyone: Sometime back, I promised to share with everyone the quote I received for the repair of the Brailenote MPower I bought used for $2,000. Below is the detailed info; Humanware even HAD THE AUDACITY to spell my first name incorrectly: 1 UPS way "Champlain, NY, 12919" Sans Frais: 1-800-722-3393 Fax: 925-681-4630 Quote RMA32956 CUSTOMER ID PREPARED BY Sylvie Thibault BILL TO Olusegum Ogidan SHIP TO Olusegum Ogidan 4639 Fontana Way 4639 Fontana Way "Denver, CO 80239" "Denver, CO 80239" DATE SALES PERSON PURCHASE ORDER SHIP VIA PAYMENT TERMS 8/12/2009 UPS QTY ITEM # DESCRIPTION UNIT PRICE TOTAL 1 Labor Labor $125.00 $125.00 1 SNT405-2 Battery Braillenote mPower $87.00 $87.00 3 SNT3084 32 Cell Display $1876.57 $1876.57 $0.00 $0.00 $0.00 S & H $50.00 Sub Total #VALUE! Note: These prices are good for 30 days. Applicable sales tax will be added. Total $2138.57 I will probably request that the equipment be returned via Free Matter for the Blind since I believe it qualifies for this service. Sincerely, Olusegun Denver, Colorado ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
