I had the same problem with the BT and it was the dots 4 and 5 keys that
didn't work.
Sent my unit back to HW and they fixed it!
My school payed for it!
--------------------------------------------------
From: "Patricia Kepler" <[email protected]>
Sent: Thursday, August 27, 2009 6:18 PM
To: "Olusegun -- Victory Associates LTD, Inc." <[email protected]>;
"braillenote" <[email protected]>
Subject: Re: [Braillenote] BRAILLENOTE MPOWER REPAIR COSTS
I had my braille note battery replaced last summer. In May parts of my
keyboard stopped working, something that several people I know of have
also
exerpienced recently, my quote that I received again included a new
battery. When pressed they would not tell me that a battery less than a
year old needed replaced. A third party was paying for the repairs and I
tol d them I did not feel they should pay for anything except what was
needed to repair the unit. In the end, they decided to buy the new
battery. The other two individuals that I know of that also sent their
unit
in for this same keyboard issue were also told they needed a new
battery.
Is this just standard protocol these days. If you send it in for any
service are they going to tell you you need a new battery?
As for the keyboard problem we all experienced, I am wondering how many
people have experienced their empower QT keyboard suddenly have
important keys not work? In my case it began with the escape key and
then
the control key and then the function key.
It was a $45 part that fixed the problem yet the bill came to $200. A
friend, with the exact same problem was initially charged more than $80
more than I was.
----- Original Message -----
From: "Olusegun -- Victory Associates LTD, Inc."
<[email protected]>
To: "braillenote" <[email protected]>
Sent: Thursday, August 27, 2009 8:49 AM
Subject: [Braillenote] BRAILLENOTE MPOWER REPAIR COSTS
Hi Everyone:
Sometime back, I promised to share with everyone the quote I received for
the repair of the Brailenote MPower I bought used for $2,000. Below is
the
detailed info; Humanware even HAD THE AUDACITY to spell my first name
incorrectly:
1 UPS way
"Champlain, NY, 12919"
Sans Frais: 1-800-722-3393
Fax: 925-681-4630
Quote RMA32956
CUSTOMER ID
PREPARED BY Sylvie Thibault
BILL TO Olusegum Ogidan SHIP TO Olusegum Ogidan
4639 Fontana Way 4639 Fontana Way
"Denver, CO 80239" "Denver, CO 80239"
DATE SALES PERSON PURCHASE ORDER SHIP VIA PAYMENT TERMS
8/12/2009 UPS
QTY ITEM # DESCRIPTION UNIT PRICE TOTAL
1 Labor Labor $125.00 $125.00
1 SNT405-2 Battery Braillenote mPower $87.00 $87.00
3 SNT3084 32 Cell Display $1876.57 $1876.57
$0.00
$0.00
$0.00
S & H $50.00
Sub Total #VALUE!
Note: These prices are good for 30 days.
Applicable sales tax will be added. Total $2138.57
I will probably request that the equipment be returned via Free Matter for
the Blind since I believe it qualifies for this service.
Sincerely,
Olusegun
Denver, Colorado
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