Lucy,
There is not a sure way to stop this from happening. But here is
a precaution you can take with files:
When exiting a file, be sure to use space with e to exit the
document. Do NOT switch out by going to another task. This
precaution has helped me save many files (and when I have
forgotten I have regretted it.) I hope this is helpful.
----- Original Message -----
From: Lucy Sirianni <[email protected]
To: [email protected]
Date sent: Mon, 19 Apr 2010 07:45:32 -0500 (CDT)
Subject: [Braillenote] Deleted text
Dear all,
As some of you may remember from my previous posts, my
BrailleNote MPower frequently deletes the text contained in my
files (though not the files themselves). I know I've asked for
assistance with this before, but I wanted to bring it up again to
see if anyone might have any additional suggestions. It is an
extremely frustrating and problematic issue.
Also, my email has started to do the same thing, particularly
with unusually large messages; as with documents, the email is
there but empty.
Finally, have others on the list experienced this issue?
HumanWare has refused to acknowledge the problem, stating that
"the BrailleNote will not delete files". I know of several other
customers who have encountered this, and it would be nice if
HumanWare would at least recognize that the issue does, in fact,
exist.
Any advice on how to solve this ongoing problem would be VERY
appreciated.
Best,
Lucy
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