Hi:
This is a very upsetting problem. I have not heard
of it happening to others and have not had it happen
to me.
Taking special care in saving your documents could
decrease the issue. I have deleted documents by not
saving them as some way of exiting from KeyWord will
exit without saving.
JD Townsend
Helping the light dependent to see.
Daytona Beach, Florida, Earth
----- Original Message -----
From: Lucy Sirianni <[email protected]
To: [email protected]
Date sent: Mon, 19 Apr 2010 08:51:07 -0400
Subject: [Braillenote] Deleted text
Dear all,
As some of you may remember from my previous
posts, my
BrailleNote MPower frequently deletes the text
contained in my
files (though not the files themselves). I know
I've asked for
assistance with this before, but I wanted to bring
it up again to
see if anyone might have any additional suggestions.
It is an
extremely frustrating and problematic issue.
Also, my email has started to do the same thing,
particularly
with unusually large messages; as with documents,
the email is
there but empty.
Finally, have others on the list experienced this
issue?
HumanWare has refused to acknowledge the problem,
stating that
"the BrailleNote will not delete files". I know of
several other
customers who have encountered this, and it would be
nice if
HumanWare would at least recognize that the issue
does, in fact,
exist.
Any advice on how to solve this ongoing problem
would be VERY
appreciated.
Best,
Lucy
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te
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