Hi, all. I finally got through to PDH. Their phone lines had been down,
but fortunately the voice mail was working and they were calling people
back, and I was on their to-be-called list. Anyway, after getting an RMA
number and everything, I said that I had a service contract, and the lady
told me their records showed that it had expired last year. I don't think
this is right, as every time my husband tells me that a renewal notice has
come for a service contract for my BN, I tell him yes, I want to renew
it. I don't remember one coming last year, and it seems like when we got
the last renewal notice and I checked on it, it had been for a period of
two years or something, but I'm not sure if I'm remembering right. I just
know that my BN is so important to me that there's no way I'd knowingly not
renew a service contract.
This got me thinking about the service contract procedure. We get a letter
in Braille telling us it's time to renew, and a printed form to be filled
out, so it seems that even if we want to renew and think we have, if the
sighted person doesn't fill the form out or doesn't send it in or whatever,
we might think we've renewed and really haven't. I remember renewing once,
and when I didn't get any kind of confirmation, I had to call and check and
find out that the contract had been extended. I wish there was a way,
either online or by phone, that we could renew our contracts and keep track
of them. I'm not happy at all to think that I'll have to pay $100 an hour
for labor if in fact they insist that I don't have a contract that I
thought I had.
Peggy
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