Eva,

Try a reset with your unit. The first is with no keys held down, the second is with keys which braille dots 4 5 6 held down. You could do a third reset with dots 1 2 3 held down but this will place you in the Keysoft Version which is burned into the memory chip or Rom. Sometimes these resets cure many ills and your unit will perform as it should. If the resets don't help, you may need to contact service in your country. First do the reset with no keys held down!

Jim Aldrich

At 12:39 PM 04/25/2004 , you wrote:
Hi Peggy,

Thank you very much for your prompt answer and for your much needed information! I appreciate it very much. One more question for you, please. I went to the options menu and pressed p. The voice said the power level but the braille display returned me to the user guide where I was reading before the draining of battery thing. Then I went to the options menu again and went option by option to the battery power option. I pressed next, it didn't work. I did it all over again and pressed enter, it didn't work either. It was returning me back to the user guide in both cases. Do you think I should talk to the technical support people about that or do I cut it short and return the unit? It's still under warranty. It's still supposed to be brand new. I shouldn't put up with all this when it's supposed to be brand new. Right?
                                                Thank you once more
                                                   God bless
                                                         Eva
                                                    [EMAIL PROTECTED]
                         "The best things in life are not things at all".

Enthusiasm will be yours if you love God, love people,
and love life. Lord, the nearer I follow Your way,
the happier I become.
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