I was just thinking, why not send notice by email?

Richard

> ----- Original Message -----
>From: Peggy Kern <[EMAIL PROTECTED]
>To: Braillenote List <[EMAIL PROTECTED]
>Date: Fri, 20 Feb 2004 19:13:36 -0800
>Subject: Re: [Braillenote] Service contracts

>Hi there.  Yeah, I just found out when talking to Marlene Green the service
>contract lady, that it can be renewed by phone.  You can bet I'll do that
>in the future.  The thing is, neither my husband nor I remember getting a
>letter telling us it was time to renew, and we'd never gotten a receipt for
>the previous contract (even though Marlene says they send them out).  I had
>to actually call to find out if the previous contract had gone into
>effect.  So be forewarned, all.  If you think you have a contract, as I
>did, double check it, to make sure it's there when you need it!  Marlene
>said they send out renewal notices every year, but they're sent free matter
>for the blind, and we know how that goes.  I really hope they develop a
>more reliable way of sending out notices and informing us that our
>contracts have been extended than what has happened in the past.  But like
>I said before, this experience is going to make me more careful to check
>from my end.

>Peggy <who already misses her BrailleNote, even though it's not packed and
>sent yet

>At 06:51 PM 2/20/2004 -0600, you wrote:
>>Hi Peggy,
>>Of course, you can renew your service contract by phone.  I did that a few
>>months ago, for my Voice Note.

>>I received the Braille letter, you mentioned.

>>I called my dealer to renew, but since I wanted to use my American Express
>>card, I was told to call Humanware directly.

>>Unless, they have changed their phone menu, they have an option for extended
>>warranties.

>>So sorry to hear that your Braille Note is feeling under the weather.  Hope
>>you get it set to rights soon.

>>Crystal



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