Hi Jonathan,

  Information is information.  No matter how scurrilously obtained these posts 
have had two major effects, 1; They sparked off a very fruitful discussion, 
which, I believe, has lead to a distillation of ideas, IE, that most of the 
fixes and improvements requested by list members, can only be met by a major 
upgrade of the OS and browser.  Rather than wait for small fixes from 
pulsedata, with a suitable upgrade, we could obtain genuine connectivity with 
the main-stream if pulsedata will only recognise this fact.  2; While this info 
may have come through a round about means, you have not actually disputed any 
of the assertions.  For me, a bn user of some 2 and a half years, this info has 
made me think very seriously of going for the trade-in option (the bar code 
reader clinched it) So I have decided to give my bn 6 months to get its act 
together and provide me with the kind of functionality which is available to 
everyone else.

  Lastly, I am, as are many others I note from comments on the list, tired of 
hearing that "Good point, it will be added to the list for future upgrades" If 
PDI seriously think that tipping your hand to the competition by committing 
yourselves to merely bringing the bn a fraction closer to what they already 
provide will actually diminish your competitive edge, I can only say that you 
have lost the plot, you have also lost the competitive edge.  We want clear cut 
commitment, both within a fixed time reference and a defined target of 
functionality from PDI and we want it now so that we can make informed choices 
with regard to where we continue to put our cash.

  I seem to remember paying for a SMA which, supposedly entitled me to 2 major 
upgrades in one year.  Where is the second part? I am not rich and have no 
intention of "forward financing" PDI, so where and in what form, is my upgrade?

  Hoping for a real, factual and informative response (the feel good factor I 
can get from Harry Potter) I look forward to hearing your reply,
Sandy.


> ----- Original Message -----
>From: Jonathan Mosen <[EMAIL PROTECTED]
>To: Braillenote List <[EMAIL PROTECTED]
>Date: Thu, 8 Apr 2004 09:23:15 +1200
>Subject: Re: [Braillenote] The BrailleNote e-mail list

>Hi Sabahattin.  The name "Kirstyn" is an alias.  The person concerned has
>apologised, senior people at the company concerned have assured me that
>the person concerned acted on their own, and I accept unreservedly both
>the apology and the assurance.  We can now move on in the likelihood that
>this unfortunate behaviour won't occur again.
>Jonathan Mosen
>BrailleNote Product Marketing Manager
>Pulse Data International Ltd

>DDI: +64-3-373-6192
>Fax:  +64-3-384 4933
>Mobile: +64-21 466 736
>Email: [EMAIL PROTECTED]
>Internet: www.pulsedata.com
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