Jim, This is pretty obvious and you well may have done it already, but are you absolutely certain she's downloaded all messages from the server? If a message is not getting downloaded off of the server for some reason, this would cause an abnormal termination of the download process and the mail would not actually be deleted from the server as the deletion process actually occurs after mail is downloaded.
Although I haven't had a similar problem in a long time, I have had email receiving problems in the past and found it could be cleared by downloading the mail using a pc set to delete messages from the server. Usually if the email download ends abnormally, there is some sort of error message displayed, but I suppose it's also possible for no such message to be displayed or else it was just missed. Like so many things with the braillenote and other such products, a reset isn't a bad idea either. It's truly amazing, the wide range of problems that can be solved with a reset. Don
